How do I return my old Uggs to a new one?

If you need to return an item purchased at an UGG® retail store, please return to the store where the purchase was made. If you are unable to reach the store or the store cannot help you, please contact our customer service team who will be happy to see if they can assist you further.

Can you send Uggs back to the company and get new ones?

If you purchased your UGG® product within the last 365 days, we are happy to accept a return or an exchange at no cost to you.

Can I return Uggs to Nordstrom?

Worn items can be returned at Nordstrom, just as long as you’re not abusing the return policy, Nordstrom does allow worn items to be returned.

Is Amazon an authorized UGG retailer?

Yes they are real. Only authorized UGG dealers are allowed by Amazon to sell their products on Amazon. You can even double check if a seller is an authorized online seller of UGG Australia products, by going to their website. They have a list of all of their authorized online dealers.

Can I return my UGGs to a store?

Can I return my Uggs to a store?

Is there a return policy for UGG products?

Return shipping is FREE for customers who purchased their UGG® product from the call center or ugg.com. If you purchased your UGG® product within the last 365 days, we are happy to accept a return or an exchange at no cost to you.

What happens if you don’t use UGG shipping label?

If you do not use the pre-paid shipping label, you will not be reimbursed for your shipping cost and UGG® is not responsible for packages lost in transit. Once we receive the item, we will ship your requested exchange item to you without charging any additional shipping.

What to do if your UGG package is lost in transit?

We recommend using UPS, FedEx or USPS regular ground service. UGG® is not responsible for packages lost in transit. Once we receive the item, we will ship your requested exchange item to you without charging any additional shipping. The new item may still be subject to duties, taxes and brokerage fees.

How long does it take to exchange a UGG?

Please note that UGG® can offer an exchange or credit but does not perform repairs. Items returned for defect evaluation will be processed in the order they are received. Evaluations can take 1 to 3 weeks from time of receipt. Exchange will be shipped via UPS Ground at no cost to the customer.

What’s the earliest a UGG order can be shipped?

While we make every attempt to process orders on the day they are placed – only orders that are ordered PRIOR to 11:00am PST with next business day shipping will be guaranteed to ship out the same day – subject to order verification and credit approval. Orders placed after 11am PST may not ship until the next business day.